Customer Support Policy

At Winterguard at USF, we are dedicated to providing excellent customer support to our members, supporters, and anyone interested in our organization. This Customer Support Policy outlines how we handle inquiries and support requests to ensure a positive experience for all.

Contact Method: For customer support inquiries, please contact us via email at usfcolorguard@gmail.com. This email address is monitored regularly, and we strive to respond to all inquiries in a timely manner.

Support Hours: Our support team is available to assist you during regular business hours, Monday through Friday, from 9:00 AM to 5:00 PM EST. Any inquiries received outside of these hours will be addressed during the next business day.

Types of Support - We provide support for a variety of inquiries, including but not limited to:

- Membership inquiries

- Questions about upcoming events or performances

- Assistance with donations or fundraising

- Technical support for our website or online platforms

- General inquiries about Winterguard at USF

Response Time: We aim to respond to all customer support inquiries within 24-48 hours of receiving them. However, during busy periods or holidays, response times may be slightly longer. Rest assured, we prioritize all inquiries and strive to provide thorough and helpful responses in a timely manner.

Escalation Process: If your inquiry requires additional attention or escalation, please indicate this in your initial email, and our support team will ensure it is addressed appropriately. We are committed to resolving any issues or concerns to your satisfaction.

Feedback and Suggestions: We value feedback from our community and welcome any suggestions or comments you may have regarding our organization or the support we provide. Your input helps us improve our services and better meet the needs of our members and supporters.

Confidentiality: We understand the importance of confidentiality and handle all customer support inquiries with the utmost discretion. Your personal information and the details of your inquiry will be kept confidential and used only for the purpose of addressing your support needs.

Contact Us: If you have any questions or require assistance, please don't hesitate to reach out to us at usfcolorguard@gmail.com. Our dedicated support team is here to help and ensure your experience with Winterguard at USF is positive and fulfilling.

Thank you for your support and involvement in our organization.

*Last Updated: [May 10, 2024]*

*Version 1.0*